Last Updated: June 15, 2023
At Blue Harbor, we are committed to providing high-quality styling services and ensuring your satisfaction. This Refund Policy outlines our procedures regarding refunds, cancellations, and service adjustments. By booking our services, you agree to the terms of this policy.
We understand that circumstances change, and we strive to offer a fair and transparent refund policy for our clients. Our ability to provide refunds depends on several factors, including the type of service booked, the timing of your cancellation, and the resources already committed to your booking.
The following schedule applies to cancellations initiated by clients for our standard styling services:
| Timing of Cancellation | Refund Amount | Notes |
|---|---|---|
| 7+ days before scheduled service | 100% refund (excluding non-refundable deposits) | Full refund of any amount paid beyond the initial deposit |
| 3-6 days before scheduled service | 75% refund (excluding non-refundable deposits) | Partial refund to account for preliminary work and scheduling commitments |
| 24-72 hours before scheduled service | 50% refund (excluding non-refundable deposits) | Reduced refund due to resource allocation and limited rebooking opportunity |
| Less than 24 hours before scheduled service | No refund | Resources have been fully committed and cannot be reallocated |
For certain services, we require a non-refundable deposit at the time of booking to secure your appointment. These deposits are clearly marked as non-refundable during the booking process and are not eligible for refund under any circumstances. The deposit amount is typically 25-50% of the total service fee, depending on the service type.
For service packages (combinations of multiple services purchased at a discounted rate), the refund policy applies to the package as a whole. Partial refunds for unused portions of a package may be issued at our discretion, subject to a recalculation of the used services at their standard non-discounted rates.
We understand that schedules can change, and we aim to be as accommodating as possible:
You may reschedule a service up to two times. After that, additional rescheduling requests may incur higher fees or may require a new booking.
If at any point during your styling session you are not satisfied with the service being provided, please immediately communicate your concerns to your stylist or our customer service team. We are committed to addressing issues in real-time to ensure your satisfaction.
If you are dissatisfied with any aspect of our service after its completion, please contact us within 48 hours to discuss your concerns. We evaluate each situation individually and may offer one of the following remedies:
We do not offer refunds for subjective dissatisfaction with style recommendations if our stylists have followed the proper consultation process and adhered to professional standards.
In cases of documented illness or genuine emergency, we may offer more flexible refund or rescheduling options at our discretion. Please contact us as soon as possible and provide any relevant documentation.
If we need to cancel a service due to stylist illness, emergency, or other unavoidable circumstances, we will offer you the choice of:
If you arrive late for your scheduled appointment, we will do our best to accommodate you, but the service may need to be shortened to finish at the scheduled end time. No refund will be provided for the unused time. If you are more than 30 minutes late, we may consider the appointment cancelled with no refund.
Due to the nature of digital products, we do not offer refunds on downloadable style guides, digital lookbooks, or other digital resources once they have been accessed or downloaded.
Virtual styling consultations follow the same cancellation and refund policy as in-person services. Technical difficulties on our end that significantly impact the quality of the consultation may qualify for a partial refund or a complimentary rescheduling.
Group styling sessions and workshops have the following cancellation policy:
For private group bookings, a non-refundable deposit of 50% is required at the time of booking.
When a refund is approved:
To request a cancellation, rescheduling, or refund, please contact our customer service team as soon as possible through one of the following methods:
Please include your booking reference number, scheduled service date, and reason for the cancellation or refund request.
We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. It is your responsibility to review this policy periodically for changes. Your continued use of our services following the posting of changes constitutes your acceptance of such changes.
If you have any questions about our Refund Policy or need clarification on any aspect, please contact our customer service team:
Blue Harbor
7 David Junction
Port Yvonneville, HU7 4FE
United Kingdom
[email protected]
Phone: +44 277 277 2234